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Return and Exchange Instructions

Please DO NOT hassle-free Return and Exchange process with step-by-step guidelines for your convenience. To return, exchange or refund an item, please follow these simple steps:

Contact us studentsupply@live.com for Return Merchandise Authorization number. No return or exchange will be accepted without an RMA Number.

Once your RMA request is Granted, Please return item to address shown on package, with your return number. RMA number that is valid for 10 business days.

Pack the item securely using as much of the original packing material that was left. Please note that we do not accept COD shipments. Please use carriers that offer delivery notification such as UPS, USPS, DHL or FedEx. Using one of these carriers will make shipment tracking possible. Please be sure to insure the package for full value of the merchandise. The merchandise is still your property until it reaches our warehouse and we are not responsible for any shipping damages occurring at this point.
Please remember to include all the contents such as promotional items, accessories, and instruction manuals that came in the original order.
Please note that we are not responsible for lost or stolen returned merchandise before it reaches our warehouse and it signed for by one of our staffs.

You will get a notification as soon as the return has been processed.

All returns are processed within 10 business days of the receipt of returned merchandise. Refunds, when applicable, will be issued as soon a possible, no more than 10 business days. Credit card companies vary in their processes of posting credits back to your account.

Policy Exceptions

• We are unable to accept returns or exchanges on the following items: If an item has been used, installed, we are unable to accept its return..
• Special order items including promotional and corporate gifts merchandise.
• Hazardous items (as marked on our website) Any international order
• At this time we must charge restocking fees on the return of: Top
• Electronic products including but not limited to GPS, MP3 Players, TVs, computer monitors, and thermal imaging.
• Items that have been removed from plastic blister packaging, such as lamps, film, batteries, memory cards, etc

Do you quote break strength for products?

We do not quote break strengths for our products. Each consumer is responsible for testing and determining the suitability of these products for their individual application. Under no circumstances is any product offered to be used for personal safety or protection. Creative Designworks will not be held liable for any incidental, indirect or consequential damages arising from the sale, resale, use or misuse of its products. Consumer accepts all responsibility by purchasing and using these products.

How is safety determined?

Each consumer is responsible for determining the suitability of these products for their individual situation. Consumer accepts all responsibility by purchasing and using these products. Under no circumstances is any product offered to be used for personal safety.

Return Conditions

Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging, with all accessories, kit components, promotional items and instruction manuals included. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.

Items that have been used by the customer or items that have been damaged by use cannot be returned to us. We also cannot accept returns on orders where a promotional item has not been returned with the order. For example, if you bought an item that came with free extra batteries or a telescope that came with a free cover. These ‘extras’ must be included with your return to qualify for a full refund.

When repacking an item for return, please be sure to include all the free and promotional items that came with your order as well as all applicable accessories and literature. Generally, as a “rule-of-thumb" you should return the items to us the same way we sent them to you - in the same condition and with all the original contents. If a promotional item is missing, its value will be added to the original price you paid for the order, thus reducing the amount of the refund, if such is issued.

Restocking Fees

There is no restocking fee for returns of unopened, unused, and untested items returned within 30 days. This means that an item must be in sellable as new condition. Please keep in mind that restrictions apply (see Return Policy Exceptions for more details). We reserve the right to refuse to issue credit for any item that has been used, misused or damaged. We also reserve the right to charge a restocking fee of up to 15% on returns of opened, used, or damaged products.

The restocking fee may be waived if you place a replacement order of equal or greater value at our online store at the time of return, not necessarily for the same item.

Exchanges

If you are not fully satisfied with your purchase, we will be happy to facilitate an exchange for you. Please return the item to us within 30 days of purchase and you will not be charged restocking fees, provided the item is in NEW (unopened, unused, untested and resalable) condition
If an item is defective, it can be returned for an exchange within 30 days of purchase, outside the 30 days the manufacturer must be contacted directly for a replacement.

Exchanges In Case Of Shipping Damage

If an item comes damaged as a result of shipping,

Lost packages- Packages

That are lost can be replaced if insurance is purchased, otherwise we CANNOT do anything, sorry

Packages damaged by carrier

Please email/call us immdediately to report the problem, we will fil claim for the buyer, general process takes 7-14 business days, we can provide either a refund/exchange claims has been paid by carrier

Refunds

Product Refunds To qualify for a refund, our Return Conditions and Return and Exchange Instructions must be followed. If our steps are not followed, a refund will be issued in accordance with the condition of the returned merchandise and the value of any missing items. Refunds are not issued before the merchandise has been received, evaluated and processed by our Returns staffs. Top

Shipping Refunds - Shipping charges on returns are not refundable. We do not offer refunds for shipping charges, including but not limited to domestic Ground, Express or International shipping. Please be advised that we are unable to refund any fees imposed by an entity other than 24IDEAL , such as customs or brokerage fees

Customer Service

How do I contact you?

Email CS-24ideal@24ideal.com

Do you quote break strength for products?

We do not quote break strengths for our products. Each consumer is responsible for testing and determining the suitability of these products for their individual application. Under no circumstances is any product offered to be used for personal safety or protection. Creative Designworks will not be held liable for any incidental, indirect or consequential damages arising from the sale, resale, use or misuse of its products. Consumer accepts all responsibility by purchasing and using these products.

How is safety determined?

Each consumer is responsible for determining the suitability of these products for their individual situation. Consumer accepts all responsibility by purchasing and using these products. Under no circumstances is any product offered to be used for personal safety.

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